01 Enquiry system · Automotive

Qualified enquiry system for dealerships and workshops

Enquiry volume looked healthy while the work behind it stayed the same. Service and vehicle-sales enquiries mixed in one inbox. Nothing in the enquiry path separated a serious request from a casual one, so the best hours went into conversations that were never going to close.

Enquiry system Automotive Client name withheld

01 — Diagnosis

What was going wrong

01
Every offer shared one enquiry form, so nobody could tell which offer was attracting demand.
02
Bookings with no vehicle detail or service type
03
Job cards and estimates rebuilt for every customer

02 — Approach

Our approach

01
Separate service-booking and vehicle-purchase enquiry paths
02
A short qualification step — requirement, timeline and budget band — placed before contact details are requested.
03
Vehicle detail capture for service scheduling and bay planning
04
Every enquiry scored, routed to the right person, and stamped with the page it came from.

03 — Publication standard

What this page does not show

No named client. This automotive engagement is described by sector and method, not attributed to a company.
No dates and no figures. Where a performance number would normally sit for qualification and intake structure work, this page has none because none has been approved for publication.
What is checkable: the qualified enquiry intake problem scoped in section 01 and the qualified enquiry intake build specified below. Both can be walked through on a call.