Property & construction
How we helped a Pune developer stop losing site visits to forgotten reminders
A Pune developer booked site visits by phone and reminded nobody, so a meaningful share of visits never happened. We moved booking, reminders and follow-up onto WhatsApp with approved templates and a diary the gallery already used. Reminders became automatic and reschedules became one tap.
Client context
What the client told us
"People book a visit and then just do not come." The gallery team could not tell whether a no-show was forgetfulness or a lost buyer.
Problem
What was going wrong
Visits were booked by phone, written into a paper diary, and reminded by nobody. Follow-up after a visit lived in individual sales phones.
Findings
What we found
We compared the diary against arrivals for six weeks and asked the gallery team to describe the last ten no-shows.
Evidence
A large share of no-shows had received no reminder at all.
Evidence
Reschedule requests arrived by call and were rarely re-entered.
Evidence
No follow-up after a visit was recorded anywhere shared.
Root cause
There was no reminder step and no shared record. The booking existed; the sequence after it did not.
Solution
What we did
- 1 WhatsApp Business API on the project number with approved templates for reminders and follow-up.
- 2 Booking and reschedule on WhatsApp, writing into the diary the gallery already used.
- 3 A reminder the day before with a one-tap reschedule, and a waitlist message when a slot freed.
Results
Results and evidence
Figures not published
No figure is published because the developer has not approved one. What can be checked is the template set, the reminder log and the reschedule path.
No-show rate against the prior six weeks is measured and awaiting written approval.
Measurement period: Measured over eight weeks after launch.
In the client's words
What the client said afterwards
No quote published. The developer has not approved one.
Cost
What does a similar solution cost?
Projects like this typically cost ₹35,000 – ₹95,000, depending on scope, complexity and what the clinic already has. A typical project takes Three weeks to build and get templates approved, then eight weeks to measure.
What is included
- WhatsApp Business API setup and template approval
- Booking and reschedule flow
- Day-before reminder with one-tap reschedule
- Waitlist messaging for freed slots
What changes the price
- Number of projects and site teams
- Whether the diary can be written to
- Volume of visits per week
Questions before you start
Is WhatsApp bulk messaging allowed?
Should we use the free app or the API?
Does this replace the sales gallery?
Can it handle multiple projects?
Pages written for real estate whatsapp marketing agency pune
The service behind this workNext step
Facing a similar problem?
If buyers book a visit and do not arrive, the reminder step is usually missing rather than the interest. Tell us how you currently remind people and we will show you what the sequence should look like.
- +91 7559436583
- info@anikaayintegration.com
- Mon–Sat, 10:00–19:00 IST
Tell us your current setup, the issue you are facing and your preferred timeline. We will review it and explain the possible next steps, likely scope and how pricing would work.
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