01 Enquiry system · Real Estate

Qualified enquiry system for real estate businesses

Enquiry volume looked healthy while the work behind it stayed the same. Enquiries with no location, budget or timeline attached. Nothing in the enquiry path separated a serious request from a casual one, so the best hours went into conversations that were never going to close.

Enquiry system Real Estate Client name withheld

01 — Diagnosis

What was going wrong

01
Every offer shared one enquiry form, so nobody could tell which offer was attracting demand.
02
Same lead routed to several agents, none of whom respond
03
No record of which campaign produced the viewing

02 — Approach

Our approach

01
Listing and project pages with budget/location filters at the top of the form
02
A short qualification step — requirement, timeline and budget band — placed before contact details are requested.
03
Territory-based routing to the covering agent with SLA timers
04
Every enquiry scored, routed to the right person, and stamped with the page it came from.

03 — Publication standard

What this page does not show

No named client. This realestate engagement is described by sector and method, not attributed to a company.
No dates and no figures. Where a performance number would normally sit for qualification and intake structure work, this page has none because none has been approved for publication.
What is checkable: the qualified enquiry intake problem scoped in section 01 and the qualified enquiry intake build specified below. Both can be walked through on a call.