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SaaS case study/02 Local visibility

Local search visibility for software products

The business was easy to find by people who already knew its name, and invisible to people searching for its services by area. Churn signals reviewed only after the account is gone. Nothing on the site matched a specific search.

Client name withheld — we do not have permission to publish it.

Local visibility

What was going wrong

  • One page was trying to rank for every service in the whole catchment, so it matched no specific search well.
  • Churn signals reviewed only after the account is gone
  • Nothing recorded which service and which area each enquiry came from, so local demand could not be told apart from brand demand.

Our approach

  • A page for each service and locality genuinely covered, with copy written for that search instead of a swapped location name.
  • Behaviour-triggered onboarding sequences, not one-time emails
  • Sales outreach triggered by real usage patterns
  • Search reporting wired per page, so the pages earning impressions can be told apart from the pages earning visits.

The difference it makes

  • Every service and area genuinely covered has a page of its own that can match a specific search.
  • Business name, address, phone and hours agree everywhere they are listed.
  • You can see which pages earn impressions, so effort follows demand instead of assumption.

What was delivered

A page set for each service and locality, consistent business listings, and per-page search reporting.

  • Search intent mapping
  • Location pages
  • Business listings
  • Search reporting

Results

This study describes the engagement and the system it produced. Client names are withheld because we do not have permission to publish them, and no performance figures are shown because none have been approved for publication. When a client approves a figure, it belongs here.

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